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FAQ

Why do you list a NATO Stock Number with your products?

The NATO Codification System (NCS) is a uniform and common system for identification, classification and stock numbering of Items of Supply of user nations. It is designed to achieve maximum effectiveness in logistics support and to facilitate materiel data management.

Operators Coffee Club has been issued with a NATO Commercial and Governmental Entity (NCAGE) code: R8586 by Danish Ministry of Defence Acquisition and Logistics Organisation (DALO). Users of the NATO Master Catalogue of References for Logistics (NMCRL) can easily obtain our name and address and other details associated with our NCAGE code and the Items of Supply (the products) registered to Operators Coffee Club. By registrering NATO Stock Numbers for our products we can service coffee lovers in military and government units in a simple and efficient way.
 

Operators Coffee Club, sounds international where are you from originally?! 

We are a Danish company based in Aalborg Denmark!
English is the international language for NATO Special Operation Forces which is where our heritage derives from. This site is currently only in English but a Danish language version is on its way.

Do you have retail dealers where its possible to see the coffee and gear?

We are commited to establish a global dealer network so we can service coffee loving Operators all over the world.
If you are interested in becoming a OCC dealer in your country to help Operators with the gear they need for excellent coffee breaks - please contact us!

Our dealers in Denmark are: 

Friluftsland A/S
Nationwide retailshops in: Copenhagen, Lyngby, Fields Shopping Mall, Fjällräven Brand Store Copenhagen, Roskilde, Århus, Odense, Kolding and Randers.
Webshop: https://www.friluftsland.dk/

STM Sport A/S
Nationwide B2B distributor.
Website: http://www.stm-sport.dk/

KaffeExpressen
Mobile Barista Piagio coffee scooter and webshop
https://www.kaffeexpressen.dk/

Inf-Wear

Shop: Topstykket 7B, 3460 Birkerød
PX-Shops co-located at all KFUM Soldaterhjem (YMCA Soldier home) locations.
Webshop: http://inf-wear.dk/da/

Tac Out
Søborg Hovedgade 130C, 2860 Søborg
Webshop: https://tacout.dk/shop/operators-coffee-club-2384c1.html

Effektlageret
Shop in Horsens: Holmboes Allè 14, 8700 Horsens
Webshop: https://www.effektlageret.dk/

Vagtshop ApS
Shop in Copenhagen: Jagtvej 209, 2100 København Ø 
Shop in Århus: Guldsmedgade 27, 8000 Århus C
Webshop: https://www.vagtshop.dk/

Winkelmanns Aalborg
Shop in Aalborg: Ny Kærvej 13, 9000 Aalborg

Buhl Cykler Århus
Shop in Århus: Frydenlunds Allé 1, 8210 Århus V
Webshop: https://www.buhlcykler.dk/catalogsearch/result/?q=kaffe

International Dealers:

Our dealer in Finland is: 

Partioaitta Oy
Shops: Helsingfors, Turku, Tampere, Kuopio, Uleåborg, Rovaneiemi, Tammersfors, Hämeenlinna, Espoo, Lempäälä, Vantaa, Jyväskylä, Lahti, Lapeenranta and Saariselkä.
Webshop: https://www.partioaitta.fi/

Our partner in Germany is: 

Rockwell Sports International
Contacts: Sales Executive Kenzie Carroll: kenziecarroll13@gmail.com

Our dealer in Belgium is:  

USG Tactical Gear
Webshop: http://www.tacticalgear.be/index.php?route=product/manufacturer/info&manufacturer_id=94

Our dealer in Switzerland and France is:

Gaïa Tek SA/Point Break
Avenue Louis-Ruchonnet 4, 1003 Lausanne
Webshop: https://pointbreak.ch/prestashop/

 

Do you ship internationally?

Yes, we do!
We know that Operators are serving all over the world and often are out-of-office on mission the most remote places. With the help of our International carriers DSV, GLS and PostNord we make sure you will get your Operators Coffee Club coffee & gear where & when your need it.

How much is the shipping costs?

Within EU: Operators Coffee Club offers free shipping on all orders above €160. Orders below €160 delivered within EU (3-5 working days) will be charged €20

International: free shipping on orders above €250 / 260$ (ex VAT). Orders below €250 / 260$ delivered international (3-5 working days) will be charged €30 / 33$

Within Denmark: Operators Coffee Club offers free shipping on all orders above 895 DKK / €120. Orders below 895 DKK / € 120 delivered within Denmark (1-2 working days) will be charged €5 / 39 DKK

You can expect delivery between 9am – 5pm Monday to Friday.

Please note that local charges (customs duty, sales tax) can occur, depending on your region and local customs duties. These charges are integrated in the total shipping cost to the specific destination. The customs process will be handled by DHL for international customers.

What is an “Early Bird Certificate”?

We are constantly testing new blends and equipment in the field, searching for the next “OCC competitive advantage” for the Operators. When you buy our Early Bird Certificate you become a “first mover customer” for products that we only have on stock in a very limited number and/or is testing together with Operators to see if it should be part of our future assortment. If you would like to become an Operators Coffee Club test pilot you should try our Early Bird Certificates.

A gift card for OCC Moments, how does it work?

When you have purchased a gift card, the recipient you have entered (name & Email) will receive an Email from Operators Coffee Club which will include senders name and Email and a link to our webshop. In the mail the recipient will find your personal message, the value of the Gift Card and the unique 12 digit Gift Card code that should be entered in the "Enter Gift Card Code" box on the left side in the shopping cart.

After entering your gift card during checkout, the balance will immediately be deducted from the order total. If your order total exceeds the amount on your gift card, you can pay the remainder with a credit or debit card, PayPal account, discount code or additional gift card(s).

It couldn't be easier to give a good friend gourmet coffee and nice gear as a present. 


Are you authorized to sell Wacaco products?

Yes, we are authorized by Wacaco Company Limited to resell their innovative and great products in our webshop to coffee lovers in our region. If you need additional confirmation please contact Wacaco customer service by email: Support@Wacaco.com

Wacaco's warning of counterfeit products available online can be read here: https://www.wacaco.com/pages/beware-of-counterfeit